ft777 Privacy Policy
Protecting your personal information at ft777 is our top priority. This policy explains how your data is collected, used, and securely stored.
This Privacy Policy ("Policy") applies to all users ("you", "your") of the ft777 platform ("ft777", "we", "our"). When you register at ft777.mom, manage your account, play games, or use any of our services, this Policy forms part of a binding agreement between you and us.
We believe transparency is the foundation of genuine trust. That is why ft777 never sells your personal information to third parties or uses it without authorisation. Please read this Policy in full so you clearly understand how your data is handled.
If we make significant changes to this Policy, we will notify you in advance by email to your registered address or via a notice on the platform. Continued use of the service after any changes means you have agreed to the updated terms.
What information we collect
ft777 collects various types of information to operate its services properly. This information may be provided directly by you, collected automatically, or received from legitimate third-party sources.
1.1 Identity Information
- Full name
- Date of birth
- National ID or passport number
- Current address
- Nationality
1.2 Contact Information
- Email address
- Mobile number
- Preferred contact method
- Live chat history
1.3 Financial Information
- bKash, Nagad, Rocket, Upay numbers
- Bank account details
- Transaction history
- Deposit and withdrawal records
1.4 Account Usage Information
- Username and password (encrypted)
- Login times and history
- Betting and gaming activity
- Bonus usage records
1.5 Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Page view logs
1.6 Verification Documents
- National ID card image
- Selfie or personal photo
- Proof of address documents
- Documents showing source of funds
Purpose of data use
ft777 uses your information only for specific, lawful, and legitimate purposes. The purposes for which collected data is used are set out in detail below.
| Purpose | Type of data used | Legal basis |
|---|---|---|
| Account registration and management | Identity, contact, financial information | Performance of a contract |
| Identity verification (KYC) | Identity, verification documents | Legal obligation |
| Payment processing | Financial information, transaction records | Performance of a contract |
| Fraud prevention and security | Technical information, account activity | Legitimate interests |
| Customer support | Identity, contact, live chat history | Performance of a contract |
| Responsible gaming monitoring | Gaming activity, transaction records | Legitimate interests and legal obligation |
| Service improvement and analytics | Technical information, usage data | Legitimate interests |
| Promotional communications (subject to consent) | Contact information, preferences | Consent |
Cookies and tracking technologies
The ft777 platform uses cookies and similar tracking technologies to improve your browsing experience and ensure service quality. Cookies are small data files stored on your device.
We use the following types of cookies:
- Essential cookies: Required for the core functionality of the platform. The site does not work properly without them and they cannot be disabled.
- Functional cookies: Remember your preferences, language selection, and login status.
- Analytical cookies: Collect information about how the site is used, helping us improve our services.
- Security cookies: Used to detect and prevent fraud.
You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Cookie retention periods
- Session cookies: Deleted automatically when the browser is closed
- Persistent cookies: Stored until a set expiry date (up to 12 months)
- Third-party cookies: Governed by the relevant provider's policy
Data sharing and disclosure
ft777 never sells your personal information to third parties. However, data may be shared in the following limited circumstances:
4.1 Service provider partners
Only the minimum necessary data is shared with trusted partners for payment processing, identity verification, technology infrastructure, and customer support. These partners are required to comply with our privacy policy.
4.2 Legal obligations
Information may need to be provided to authorities due to a court order, a lawful investigation, or a legal requirement. In such cases ft777 is obliged to comply with the law.
4.3 Fraud prevention
Information may be shared with relevant security agencies in connection with account protection, anti-money laundering (AML) measures, and cybersecurity investigations.
4.4 Business restructuring
User data may be transferred in the event of a merger, acquisition, or business transfer. In such circumstances we will notify you in advance, and the new owner will be bound by this Policy.
Data security measures
ft777 uses industry-standard security technologies and practices to keep your data safe. Our security framework is continuously monitored and updated.
- SSL/TLS encryption: All data transfers are completed through encrypted channels.
- Encrypted database: All stored data is protected with encryption.
- Two-factor authentication (2FA): An additional layer of security for your account.
- Access controls: Only authorised staff can view information on a need-to-know basis.
- Security audits: Regular internal and external security reviews are conducted.
- Incident response plan: Procedures are in place to respond quickly to any security breach.
No digital system is completely impenetrable. You can also help protect your own data by keeping your password confidential and avoiding logging in from unfamiliar devices.
Key pillars of security
Bank-level protection for all data transfers
Stored data protected with encryption
An additional login security layer
No staff member can view data unless required to do so
Data retention period
ft777 retains your data only for as long as necessary. Retention periods are determined primarily by the purpose of the data, legal obligations, and business needs.
| Data type | Standard retention period | Special considerations |
|---|---|---|
| Account information | Duration of active account + 5 years | Retained after closure if required by law |
| Financial Transaction Records | Minimum 5 years | As per financial regulations |
| KYC Verification Documents | 5 years after the end of the relationship | Regulatory obligation |
| Customer Service Communications | 2 years | For quality improvement and dispute resolution |
| Technical Logs | 12 months | For security and error analysis |
| Marketing Consent Records | Until consent is withdrawn + 3 years | As proof of consent |
Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified.
Your Rights
As an ft777 user, you have the following rights over your own data. To exercise these rights, please contact our support team.
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Right to Access Data You can request a complete summary of the information we hold about you at any time. We will respond within 30 business days.
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Right to Correct Data If any of your information is inaccurate or incomplete, you can request a correction. Many details can be changed directly in your profile settings.
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Right to Delete Data In certain circumstances, you can request that your data be deleted. However, some data may need to be retained for a specific period due to legal obligations.
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Right to Restrict Processing In certain circumstances, you can request that the processing of your data be restricted, though this may affect the delivery of core services.
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Right to Data Portability You can request to receive your data in a common, machine-readable format.
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Right to Object You can object at any time to the use of your data for direct marketing purposes. This request will be actioned immediately.
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Right Against Automated Decision-Making If an important decision about you is made through an automated process, you can request a human review.
Protection of Minors
ft777 strictly provides services only to those aged 21 or above. The platform does not knowingly collect or store any information from minors.
An age verification process is carried out at the time of registration, and if there is any suspicion that an account belongs to a minor, it is immediately suspended. All data collected in such cases is securely deleted.
If you become aware that a minor has created an account on ft777, please notify our support team immediately.
Service is applicable only for those aged 21 or above. Age verification is mandatory.
Third-Party Services
The ft777 platform uses software from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other providers. These providers operate under their own privacy policies.
Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy and data protection policies. When using these services, the respective provider's policy will also apply.
ft777 is not responsible for the privacy practices of third parties. However, we ensure that all partners working with us adhere to appropriate data protection standards.
Policy Changes
ft777 may update this privacy policy from time to time. Such changes may be necessary due to service improvements, technological changes, or legal obligations.
For significant changes, we will:
- Send a notice to your registered email;
- Display a clear notification when you log in to the platform;
- Notify you at least 14 days before the change takes effect (if the change affects your rights).
Continued use of the service after the notification will be taken as your agreement to the updated policy. If you do not agree to the new terms, please contact us to close your account.
The date of each version is noted at the top of the page as "Last Updated".
Contact Us
If you have any questions, concerns, or requests regarding your data or this privacy policy, please contact us through the channels below. Our support team provides assistance in both Bengali and English.
Live Chat Support
Use the platform's live chat for direct 24/7 assistance. Any data protection-related requests are processed promptly.
Email Support
For detailed privacy-related requests, email us at: [email protected] — we will respond within business days.
When submitting a formal data protection request, please contact us from the email address registered to your account so that we can verify your identity quickly.